Let’s get your ledger working.
Email support@bergapp.net for setup, bugs, corrections or feature requests. Please do not send access keys or sensitive home details.
Include just enough to help
Your action, what you expected, the time and timezone, and the request ID shown in an API error. Label your email “Bug”, “Feature request”, “Incorrect record” or “Privacy request”. There is no guaranteed response-time commitment in the beta.
My key stopped working
A key may be expired, replaced or revoked. Connector keys last 90 days. Open Account using your saved owner key and create a new connector key. Owner keys last 365 days. There is no email recovery if the owner key is lost or expires; support cannot identify you from an email address alone.
Muse can’t find my records
Confirm that the correct connector key is connected. A new account starts empty. Search equipment first, then use the returned schedule identifiers. If several records have similar names, Muse should ask which one you mean.
A date looks wrong
Next due dates start from actual completion, not the old due date. Calendar months clamp to month end. View the recorded interval and service history. The application does not infer maintenance recommendations.
Privacy and deletion
Export and delete from Account. For privacy inquiries, email privacy@bergapp.net. Account deletion does not delete copies already exported or stored in Muse.